Sheridan Computers provide IT Support Services and Service Level Agreements for schools Schools, serving the role of a complete ICT department. Sheridan’s have been working with schools since June 2008, supporting both entire school infrastructures and existing ICT departments.

Our support packages range from half term visits or weekly visits through to support when you need it.

SIMS support is available as an add-on to our support packages.

The benefits

  • One point of contact;
  • One fixed monthly fee;
  • Calls logged and tracked by our bespoke help desk software;
  • Guaranteed response times;
  • IT infrastructure and strategy reviews;
  • On-site, telephone and remote support;
  • On-site presence for OFSTED inspection visits;
  • PAT testing available at a reduced cost.
  • CRB checked technicians
  • Public liability & indemnity insurance
  • Employers’ liability insurance

Services already provided to schools

  • Hardware and software sales
  • Hardware and software support
  • Server installation and support
  • Network cabling installation
  • Network configuration and implementation
  • Network security
  • Off-site backups
  • Remote access
  • Telephone system installation and maintenance
  • Wireless networks
  • Website content filtering firewalls and proxies

Costs

Unlike most companies we do not hide our prices; while we can tailor a support package exactly to your
requirements, our common support packages are:

Option 1 – £8,500 per year

  • Weekly site visits
  • Access to our support team via e-mail or freefone 0800 service;
  • Calls raised against our standard SLA support levels;
  • Call tracking via our help desk;
  • Dedicated contract manager;
  • Annual performance review.

Option 2 – £6,000 per year

  • Half-term visits
  • Access to our support team via e-mail or freefone 0800 service;
  • Calls raised against our standard SLA support levels;
  • Call tracking via our help desk;
  • Dedicated contract manager;
  • Annual performance review.

Standard Hourly Rate

Our standard hourly rate is £40.00 (£55.00 outside normal working hours).

What next?

Please call and speak to our staff to arrange an initial meeting – Freefone 0800 030 4523.

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