Maintenance Contract Packages

Small businesses rarely have the luxury of having an IT department on hand with trained computer support personnel. When something does go wrong it can take time to find someone to assist, and even longer to get them on site - time is money.

This is where Sheridan Computers can help. Our standard maintenance packages give you the piece of mind knowing help is at hand when needed.

Basic Computer
Maintenance Contract 		Standard Computer
Maintenance Contract 		Comprehensive Computer
Maintenance
  • Unlimited remote support during normal working hours
  • Support calls may be raised by telephone, email
  • 2 hour response to support requests
  • 4 hour resolution target to support requests
  • 8 hour target when a fault cannot be resolved remotely
  • If an issue cannot be resolved remotely, an engineer will be dispatched and charged at standard hourly rate
  • 1 day per month including for housekeeping visits
  • More information regarding our Basic Maintenance Contract
  • Unlimited remote support from 8am to 8pm Monday-Friday
  • Support calls may be raised by telephone, email
  • 1 hour response to support requests

  • 2 hour resolution target to support requests
  • 4 hour target when a fault cannot be resolved remotely
  • If an issue cannot be resolved remotely, an engineer will be dispatched to site. No labour charges will apply, parts only.
  • 1 day per month included for house keeping visits
  • More information regarding our Standard Maintenance Contract
  • Unlimited remote support requests, 24 hours a day, 365 days a year
  • Support calls may be raised by telephone, email
  • 30 minute response to support requests
  • 1 hour resolution target to support requests
  • 2 hour target when a fault cannot be resolved remotely
  • If an issue cannot be resolved remotely, an engineer will be dispatched to site, labour and parts inclusive.
  • 1 days per month included for house keeping visits
  • More information regarding our Comprehensive Maintenance Contract

Computer Maintenance, Why?

Computer Maintenance is important, not only to your computer, but to you. Adopting good computer maintenance procedures will save money (less chance of hardware faults and software issues), time (improved performance means less time spent waiting) and protects your data (performing backups, for example).

Computer Maintenance Procedures

There are a number of things that can be done to maintain your computer. Here is a description of typical computer maintenance procedures:

Cleaning

All computer hardware should be cleaned regularly, dust is a number one factor when it comes to computer faults arising, getting under processor fans causing processors to overheat, leading to damaged processors.

Hard Drive Maintenance

There are a few things that are part of hard drive maintenance, such as checking enough space exists for the system to run at optimal performance; checking the drive for errors (both software and hardware) and defragmenting the hard drive. Software errors on a hard drive caused by in proper system shutdown can cause a computer system not to boot.

Privacy & Security Software

Utilising privacy software ensures the privacy of you and your information on your computer. Privacy software also cleans up your computer, prevents unauthorised installation of software (spyware, adware), causes less programs to access the internet - and as a result speeds up your internet connection.

Updating Windows

An important part of computer maintenance is keeping your software (windows, anti-virus, etc.) up to date, ensuring the latest security patches and application updates are installed, available and running properly.

Updating your Windows operating system is very important! Microsoft releases security fixes at a rapid rate.

What Next?

Book your computer maintenance and health check today by calling the telephone number at the top of this page, or clicking on the "Request Callback" link and one of our agents will book you in.