Computer Maintenance Contracts

Maintenance Contract Packages

Small businesses rarely have the luxury of having an IT department on hand with trained computer support personnel. When something does go wrong it can take time to find someone to assist, and even longer to get them on site – time is money.

This is where Sheridan Computers can help. Our standard maintenance packages give you the piece of mind knowing help is at hand when needed.

Basic Computer
Maintenance Contract
Standard Computer
Maintenance Contract
Comprehensive Computer
Maintenance
  • Unlimited remote support during normal working hours
  • Support calls may be raised by telephone, email
  • 2 hour response to support requests
  • 4 hour resolution target to support requests
  • 8 hour target when a fault cannot be resolved remotely
  • If an issue cannot be resolved remotely, an engineer will be dispatched and charged at standard hourly rate
  • 1 day per month including for housekeeping visits
  • More information regarding our Basic Maintenance Contract
  • Unlimited remote support from 8am to 8pm Monday-Friday
  • Support calls may be raised by telephone, email
  • 1 hour response to support requests
  • 2 hour resolution target to support requests
  • 4 hour target when a fault cannot be resolved remotely
  • If an issue cannot be resolved remotely, an engineer will be dispatched to site.
    No labour charges will apply, parts only.
  • 1 day per month included for house keeping visits
  • More information regarding our Standard Maintenance Contract
  • Unlimited remote support requests, 24 hours a day, 365 days a year
  • Support calls may be raised by telephone, email
  • 30 minute response to support requests
  • 1 hour resolution target to support requests
  • 2 hour target when a fault cannot be resolved remotely
  • If an issue cannot be resolved remotely, an engineer will be dispatched to site, labour
    and parts inclusive.
  • 1 days per month included for house keeping visits
  • More information regarding our Comprehensive Maintenance Contract

 

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